Terms and Conditions
Hartman Box Office Ticketing Policy
All sales are final. Refunds are not permitted. Ticketing exchanges MAY be possible depending on availability. Call the Hartman Box Office at 303-444-7328 for assistance and further information. Possible exchanges will ONLY be permitted before curtain time. No exchanges will be processed after the show begins. Exchange fees may apply. Exchanges will only be made if the box office can confirm that seats have been made available. We will not release the seats of ticket holders who have not shown up at curtain time to any other patron. Doors open approximately 30 minutes before show time. Please plan to arrive on time. Latecomers are admitted at the discretion of the Dairy Arts Center House Manager and/or presenting company. Refunds will not be permitted due to late or missed seating.
Exchanges are possible within the following criteria: 1) Exchange date MUST be in the run of the same performance/presenting organization 2) Dependent on seating availability 3) ALL exchanges MUST take place before curtain time of the show currently listed on the purchased ticket 4) Exchange may apply
Patrons exchanging tickets will be charged $3.00 - $5.00 at the following schedule:
Tickets exchanged one week out from a performance will be charged a fee of $3.00 per ticket exchanged.
Tickets exchanged less than 24 hours from a performance start time will be charged $5.00 per ticket exchanged.
Exchange fees do not apply to Dairy Arts Center Members or Boulder Ensemble Theater Company Subscribers.
Why charge exchange fees? Ticket exchanges are disruptive to the flow of box office procedures and can be costly to presenting organizations.
Ticket purchased by Phone from the Hartman Box Office or online through the Dairy Website will be assessed service fees. Service fee varies based on price of ticket purchase. Please note a change in service fees. Service fees do not apply to in-person ticket purchases through the Hartman Box Office during regular business hours or one hour prior to event start time. No service fees will be added to Dairy Arts Center programmed cinema at the Boedecker Theater.
Starting July 1, 2018 service fees will be charged as a flat rate of 13% per ticket ordered for live events through the Hartman Box Office. Any ticket exchanges made after July 1, 2018 for tickets purchased before that date will be subject to the new service fee rate, thus incurring additional costs.
Why charge service fees? Service fee collection helps cover the cost of operations of the Hartman Box Office such as staffing, day-of-event box office support, online ticketing, general supplies, and event management. Collecting minimal fees allows the majority or your ticket purchase to support Dairy Arts Center programming and Presenting Organizations.
Please note that certain promotion codes may require a valid student ID or other form of identification. By using a promotional code for any of our Dairy produced events - Dairy Music, Dairy Comedy, and certain special events - you are agreeing to share your email address with the Dairy Arts Center.
The Dairy Arts Center reserves the right to inspect any bags brought into the theater for security purposes. If any patron brings a large bag or backpack, we may ask to secure your bag at our box office or in storage in order to keep aisles and egresses clear.